Warranty & Returns

New item Warranty

Click below to register a warranty on your new Moultrie product:

Returns & Replacement Process

Even if your product is still under warranty, start by contacting customer service. A Return Authorization from customer service is required to initiate a return.

If directed by customer service, complete the form below and mail with your return:

What to send us:

  • Completed Return Form
  • Completed copy of warranty form information or Proof of Purchase
  • Product to be returned/replaced – remove all accessories (i.e., SD cards, batteries, solar panels, etc.) before shipping.  Any accessories received by Moultrie cannot be returned.

Shipping Address

We recommend you ship your package in a traceable manner. We are not be responsible for any products without a delivery confirmation.

Moultrie Products
Attn: Returns

3280 Highway 31, Suite B
Calera, AL 35040

Moultrie will cover the cost to ship the replacement item back to you within the Continental United States.

International customers may be subject to duties, fees and taxes assessed to any returns - whether in or out of warranty - as imposed by their home country.

Warranty Information

  • Cameras: All 2016 and newer cameras (except Game Spy) include a 2-year extended warranty if registered within 60 days from date of purchase; with valid proof of purchase from an authorized Moultrie Dealer. Otherwise, all other products, including 2015 and prior cameras, carry a standard 1-year warranty from the date of purchase. The warranty covers manufacturer’s defects as determined upon testing at the sole discretion of Moultrie. If the product is determined to be defective, Moultrie will replace the product. If a same model replacement is not available, we will substitute with the closest equivalent model. This excludes any sale or refurbished items.
  • Discounted and Refurb Products: All discounted and refurbished items purchased from Moultrie are covered for 90-days from the date of purchase. If you have not registered your warranty, you will be required to provide receipt of purchase.
  • Not Covered by Warranty: Our warranty does not cover any failures or defects caused by one or more of the following: incorrect installations, abuse, alterations or modifications not performed by Moultrie, poor handling, misuse, accidents, improper packaging, abnormal use, insects, incidental physical damage, shock, power failures/surges, lightning or weather related conditions. Warranty does not apply to any product or part thereof where the original serial number has been altered, modified, defaced or removed. Warranty does not cover damage or loss as a result of transportation of the products.

Refund Policy

  • If you purchased your item directly from Moultrie, you have 30 days from the date of purchase to return the item for refund.
  • For all other products, please contact customer service.

Moultrie Support

FAQ

We've put together a robust library of commonly asked questions and the answers to them. Click on the question mark icon above to access our FAQ section. If you have a question you can't find the answer to, please fill out the Email Us page.

 CONTACT US

Interested in learning more about Moultrie products? Have questions about your camera, feeder or accessories? Send us an email with details about your questions and one of our trained customer service representatives will get back with you.

FORUM

Join the Moultrie community in asking and answering questions about Moultrie products and sharing your passion for the outdoors. Get in-depth info and reviews from Moultrie customers.

FIRMWARE FAQ

Need to update your camera? Click the Firmware icon above, scroll down and select your camera model and click the firmware updated needed.