Moultrie Products Return Policy
Due to unprecedented concerns for the spread of the COVID-19 virus we are operating with minimal in-office staffing. Please be aware that there will be delays with your return. However, as always we will work to process them as swiftly as possible. We appreciate your patience in these trying times.
*If you purchased your item directly thru Moultrie, you have 30 days from the date of purchase to return the item for refund.
3280 Highway 31, Suite B Calera, AL 35040
For all other returns please follow the steps below:
- Contact one of our service technicians and explain the problem you are encountering with your product. The technician will help to determine the next step based on your individual case.
- If you are asked to send your item into Moultrie Feeders for replacement, you will be responsible for the cost of shipping. In return, Moultrie Feeders guarantees speedy service and will incur the cost to ship the replacement item back to you within the Continental United States. Replacements are warranted for the remainder of the original warranty period.
- Please make sure to enclose the following information with your product:
- Full Name
- Non-PO Box Return Address
- Telephone Number
- Email Address
- Description of the Problem
- Completed copy of warranty form information or PROOF OF PURCHASE
- Please Be Advised:Please remove all accessories (i.e., SD cards, batteries, solar panels, etc.) before shipping. Any accessories received by Moultrie cannot be returned.
- Please Be Advised:It is recommend that you ship your package in a traceable manner. If we do not have a record of receiving your product, you will be asked to provide tracking details. Moultrie will not be responsible for any products that we do not have a record of receiving
- Moultrie Feeders' warranty does not cover items that have been abused or previously repaired by someone other than Moultrie Feeders. We apologize, but we only insure our own workmanship.
- Please Be Advised: International customers may be subject to duties, fees and taxes assessed to any returns - whether in or out of warranty - as imposed by their home country. Moultrie has no control over these charges and must comply with the laws of the countries that we service. We appreciate your understanding in this matter.
Thank you for choosing Moultrie Feeders. We appreciate your purchase and strive to earn your recommendation through superior service and products.