M-45

Frequently Asked Questions

Black Bars on Screen

  1. Make sure you have good Duracell or Energizer batteries in the camera. See information for Freezing Temperatures and Batteries.
  2. Turn the camera OFF and remove the SD card. Turn the camera back ON and see if the display comes up and that the camera will advance through the different modes. If the display is working and the camera will now advance through the modes, the SD card is the problem. It could be a formatting problem or just that the card became corrupt and needs to be replaced. See proper use of SD cards.
  3. Press the reset button on the top of the camera. You will need a pen to depress the button. With camera ON, press the RESET button in and the screen will go blank and come back up.
  4. If you still have black bars on the screen, please send the camera in to us for repair.

Black Pictures

  1. Make sure you have good Duracell or Energizer batteries in the camera. See information for Freezing Temperatures and Batteries.
  2. Make sure the FLASH is set to ON and not actually turned to OFF. To do this, turn the camera on and press the MODE button to put the camera in SETUP. Using the scroll ring, scroll down until you come to FLASH. If it is set to OFF, press ENTER and use the scroll ring to change it to ON. When ON is flashing on the screen, press ENTER.
  3. If this does not resolve the issue, please send the camera in to us for repair.

Will Not Power Up/ Comes ON and Goes OFF

  1. Make sure you have good Duracell or Energizer batteries in the camera. See information for Freezing Temperatures and Batteries.
  2. Make sure that the knob on the bottom of the camera that secures the battery tray is locked firmly in place.
  3. If this does not resolve your issue, please send the camera in to us for repair.

Drains Batteries

  1. If you think your camera drains the batteries, make sure you are using a quality brand alkaline battery such as Duracell or Energizer. Using a good quality battery will yield approximately 400-450 images per battery life. Rechargeable batteries and store brands do not have enough volts to power the system properly and when tested only lasted about two days. See information on battery performance when using GPS Modem and Game Spy Management system.
  2. Please keep in mind that if you are taking videos the camera will take a 10 second video at night. Powering the flash for this length of time will decrease your battery life. Try changing your CAPTURE MODE to STILL and see if you get better results.
  3. If this does not resolve your issue, please send the camera in to us for repair.

Slow Trigger/Blank or Landscape Pictures

  1. Make sure you have good Duracell or Energizer batteries in the camera. Weak or poor quality/generic batteries will affect the camera’s response time. Freezing temperatures will also impact the batteries. See information for Freezing Temperatures and Batteries.
  2. The camera must be positioned three feet off of the ground in order to function properly. The sensor is like a flashlight beam coming straight out of the front of the camera. It is a cone shape and gets wider as it projects out. If the camera is positioned higher or lower than three feet, it skews the relationship between the sensor and the shutter, so something can trigger the camera but not be in view when the picture is taken.
  3. Your camera has an infrared heat sensor. It does not have a motion sensor. It is possible for the sun to trigger the camera. Look at your information strip; if you are getting blank or landscape pictures at the same time each day, then it is probably the sun. Repositioning the camera should correct the problem. Always face the camera north or south; Do not point it east or west into the rising or setting sun.
  4. To test the camera to see if it is taking pictures when it should not be taking pictures, put it in the closet and turn it ON in AUTO mode. Leave it for several hours like you would leave it in the field. If the camera takes pictures in the closet, you need to send it in to us for repair.
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