I-60

User Manual

Moultrie DGS I60 User Manual-English (PDF)

Frequently Asked Questions

Display

  1. Make sure you have good Duracell or Energizer batteries in the camera.  Please see additional information on Freezing Temperatures and Batteries
  2. If the camera is in warranty, send in for repair or replacement.
  3. If the camera is out of warranty, you have two options. The fist option is for us to send you the display part along with instructions on making the repair yourself. If you choose to make the repair yourself, IT WILL BE AT YOUR OWN RISK. WE ARE NOT ABLE TO WORK ON YOUR CAMERA AFTER YOU HAVE OPENED IT UP. The charge for this part is $14.99. If you would like us to send it to you, call our Customer Service Department at 1-800-653-3334.

Will Not Change Modes/Buttons Do Not Work

  1. Make sure you have good Duracell or Energizer batteries in the camera.  Please see additional information on Freezing Temperatures and Batteries. 
  2. Turn the camera OFF and remove the SD card.
  3. Turn the camera back ON and see if it works and will advance through the modes without the card.
  4. If it does advance through the modes, the card is the problem. It could be a formatting problem or just that the card has become corrupt and needs to be replaced. Please see additional information on Proper Use of SD cards.
  5. If the SD card is not the problem and the camera will not function without a card in it, please send the camera in to us.

Black Pictures at Night

  1. Make sure you have good Duracell or Energizer batteries in the camera.  Pleasee see additional informaiton on Freezing Temperatures and Batteries
  2. If this does not resolve the issue, please send the camera in to us.

White Pictures

  1. White pictures can be caused by the sun and changes in light level around your camera. If the camera is shaded, but what it is taking a picture of is not, it may flash and overexpose the target to light. Try moving the camera to another tree or aim it in another direction.
  2. Always face the camera north or south. You do not want it pointing east or west into the rising or setting sun.
  3. If this does not resolve your issue please send the camera in to us.

Black and White Pictures During the Day

  1. Anytime the camera flashes you will get a black and white image. If the camera is in the shade, it is simply not getting enough light to take a color picture. You will experience this more in the summer when the tree canopy is denser. Reposition the camera so it will get more light to the sensor.
  2. To test the camera, take it into an open, sunny area such as a field, your driveway or a parking lot, where there is no question of shade. It should take a color picture. If it takes a color picture, it is functioning properly. If it does not take a color picture please send it in for repair.

Slow Trigger/Blank or Landscape Pictures

  1. Make sure you have good Duracell or Energizer batteries in the camera. Weak or poor quality/generic batteries will affect the camera’s response time. Please see additional information on Freezing Temperatures and Batteries.
  2. The camera must be positioned three feet off the ground in order to function properly. The sensor is like a flashlight beam coming straight out of the front of the camera. It is a cone shape and gets wider as it goes out. If the camera is positioned higher or lower than three feet, it skews the relationship between the sensor and the shutter, so something can trip the camera but not be in view when the picture is taken.
  3. Your camera has an infrared heat sensor. It does not have a motion sensor. It is possible for the sun to trigger the camera. Look at your information strip; if you are getting blank or landscape pictures at the same time each day then it is probably the sun. Repositioning the camera should correct the problem.
  4. Always face the camera north or south. You do not want to point it east or west into the rising or setting sun.
  5. Having pictures on the internal memory and a SD card in your camera will confuse the camera. It can slow down the trigger or keep the camera from taking a picture at all. Turn the camera OFF and remove the SD card. Turn the camera back ON and when the SETUP DATE/TIME appears on the screen, press the MODE button and put the camera in AUTO mode. There will be a “P:” followed by eight numbers. The first four numbers are how many pictures your camera has taken. The second four numbers are approximately how many pictures you have left. The first four numbers should be 0000. If they are not all zeros, you have pictures on your internal memory and you will need to erase them. To erase the images, press the MODE button until the SETUP DATE/TIME is displayed. Press the UP ARROW and the camera will say “ERASE ALL IMAGES” and it will say “NO” below that. Press SELECT and the “NO” will flash. Press the UP or DOWN CHANGE ARROW to change it to “YES.” When “YES” is blinking on the screen, press SELECT. Your images are now erased from the internal memory.
  6. To test the camera to see if it is taking pictures when it should not be taking pictures, put it in the closet and turn it ON and put it in AUTO mode. Leave it for several hours like you would leave it in the field. If the camera takes pictures in the closet, you need to send it in to us.

SD Lock

  1. Make sure the card is not actually locked. SD cards have a small tab or lock on the side. Some cards will say which position is locked and some will not.
  2. Turn the camera OFF and remove the SD card. Look on the side of the card to see if it is in the locked position. If is does not indicate which position is locked, move the switch to the opposite position. Put the card back in the camera. Turn the camera back ON. If it no longer reads “SD LOCK the card was actually locked. If it still says SD LOCK, it is probably a problem with the card. The card could be corrupt or it could be a formatting problem. Please see additional information on Proper Use of SD Cards.
  3. Make sure you do not have pictures on the internal memory and a SD card in your camera. It will confuse the camera. It can cause you to get the “SD LOCK” message when the card is not locked. Turn the camera OFF and remove the SD card. Turn the camera back ON and when SETUP DATE/TIME appears on the screen, press the MODE button and put the camera in AUTO MODE. There will be a “P:” followed by eight numbers. The first four numbers are how many pictures are taken and the second four numbers are the approximate capacity of the memory or how many pictures you can take. The first four numbers should be all zeros. If they are not all zeros, you have pictures on the internal memory and you will need to erase them. To erase the images, press the MODE button until SETUP DATE/TIME is displayed. Press the UP ARROW and the camera will read “ERASE ALL IMAGES” and it will read “NO” below that. Press SELECT and the “NO” will flash. Press the UP or DOWN ARROW to change it to “YES.” When “YES” is blinking on the screen, press SELECT. Your images are now erased from the internal memory.
  4. If the card is not locked, you have gone through the SD card info, and you do not have pictures on your SD card, you will need to purchase a new SD card. We recommend SanDisk or Lexar.
  5. If the camera still reads “SD LOCK,” blow the SD card slot out with a can of compressed air like you would clean your keyboard with. This can be purchased anywhere that sells computer supplies such as Wal-Mart, Best Buy or any office supply store.
  6. If the camera is still giving you “SD LOCK,” please send it in to us.

Broken Eyelets on Back of Camera

  1. Broken eyelets on the camera are considered physical damage. Physical damage is not covered under warranty. The camera is not designed to come out of the case. The case cannot be replaced and we are unable to repair it.
  2. There are two suggestions that we can make as alternative ways of mounting your camera. The first would be to purchase a camera tree mount. The tree mount will screw into the tree and the camera will screw directly onto the tree mount using the tripod mount on the bottom of the camera. The other suggestion would be to go to the hardware store and purchase two generic brackets that you can feed your strap through. Glue the brackets on the back of the camera using J-B Weld. This is a two part epoxy and will adhere both to metal and plastic. It will also hold up very well to the elements. You do not want to drill or screw anything into the camera as you may damage one of the circuit boards or compromise the weather resistant housing.

Viewing on the TV

  1. Turn the camera OFF and connect the TV cord to the TV OUT on your camera and also the yellow plug on your TV.
  2. Turn the camera ON. The camera comes on in SETUP MODE. This is the MODE you must be in to view your pictures.
  3. You have to put the television on the channel that corresponds to the plug on the TV. This is going to be an external or auxiliary channel, not a numbered channel like 3 or 4. The remote to the television itself, not the satellite or cable remote, should have the appropriate button. Every TV is different but in most cases, you are looking for a button that will say one of the following: Input, AUX, Video, Video1, Video2, Line, Front or Game. If you are not sure which channel, refer to the TV manual. Once the TV is on the correct channel, your pictures will display on the screen. Pres the UP/DOWN ARROW buttons to scroll through the images.
  4. To play a video, press the SELECT button.
  5. Make sure that you have pictures/videos on your camera. Turn the camera OFF and unplug the TV cord. Turn the camera back ON and when SETUP DATE/TIME is on the screen, press the MODE button to put the camera into AUTO mode. You will have a letter “P:” on the screen followed by eight numbers. The first four numbers are how many pictures are taken and the second four numbers are the approximate capacity of the memory or how many pictures you can take. If the first four numbers are all zeros, then there are no pictures on your camera.
  6. The camera will not allow you to view pictures properly if you have pictures on the internal memory and a SD card in the camera. Make sure you do not have pictures on the internal memory and a SD card in your camera at the same time. Turn the camera OFF and unplug the TV cord and remove the SD card. Turn the camera back ON and when the SETUP DATE/TIME appears on the screen, press the MODE button and put the camera in AUTO MODE. There will be a “P:” followed by eight numbers. The first four numbers are how many pictures are taken and the second four numbers are the approximate capacity of the memory or how many pictures you can take. The first four numbers should be all zero. If they are not all zero, you have pictures on the internal memory and you will need to erase them. To erase images, press the MODE button until the SETUP DATE/TIME is displayed. Press the UP ARROW and the camera will say “ERASE ALL IMAGES” and it will read “NO” below that. Press SELECT and the “NO” will flash. Press the UP or DOWN ARROW to change it to “YES.” When “YES” is blinking on the screen, press SELECT. Your images are now erased from the internal memory. Turn the camera off and insert the SD card. You will now need to try again starting with You will now need to try again starting with Step 1.
  7. If you are still unable to view your pictures, please call customer service at 1-800-653-3334.

Viewing on the Computer

  1. Your camera uses a 2.0 USB cable. This is a standard size USB and is included in the box with the purchase of your camera. If you need one, you can purchase a 2.0 USB cable from Wal-Mart or other electronic stores.
  2. Make sure you have pictures/videos on your camera. Turn the camera ON and when SETUP DATE/TIME is on the screen, press the MODE button and put the camera into AUTO MODE. You will have a letter “P:” on the screen followed by eight numbers. The first four numbers are how many pictures you have taken and the second set of numbers are the approximate capacity of the memory or the total number of pictures the memory can hold.
  3. Turn the camera OFF and connect the USB cord to the camera and to the computer. The camera comes on in SETUP MODE. This is the MODE you must be in to view your pictures on the computer. The display will read “USB ACTIVE.” If your computer pops up a window that asks you about new hardware or what would you like to do, close out of that window by clicking the “X” in the top right hand corner of the window.
  4. Go to the Start Menu on your computer and click on “My Computer” or if you have Vista, it will only say “Computer.” Look for the heading that says, “Devices with Removable Storage.” Under this heading, you should have a Moultrie Cam icon. Double click on this icon and a folder called “DCIM” will appear. Double click on this folder and another folder called “100” will appear. Double click on this folder and your pictures will appear on the screen.
  5. If you do not have a Moultrie Cam icon, restart your computer with the camera powered ON and connected to the computer. Once the computer comes back up, go back to “My Computer” and look for the Moultrie Cam icon, again.
  6. If you still do not have an icon, try switching your USB cord on your computer to a different drive or port. Some computers have high speed and low speed ports. Your camera needs a low speed port.
  7. The camera will not allow you to view pictures properly if you have pictures on the internal memory and a SD card in the camera. Make sure you do not have pictures on the internal memory and a SD card in the camera. It will confuse the camera. Turn the camera OFF and unplug the USB cord and remove the SD card. Turn the camera back ON and when the SETUP DATE/TIME appears on the screen, press the MODE button and put the camera into AUTO mode. You will have a letter “P:” on the screen followed by eight numbers. The first four numbers are how many pictures are taken and the second four numbers are the approximate capacity of the memory or how many pictures you can take. If the first four numbers are all zeros, then there are no pictures on your camera. To erase images, press the MODE button until the SETUP DATE/TIME is displayed. Press the UP ARROW and the camera will say “ERASE ALL IMAGES” and it will read “NO” below that. Press SELECT and the “NO” will flash. Press the UP or DOWN ARROW to change it to “YES.” When “YES” is blinking on the screen, press SELECT. Your images are now erased from the internal memory. Turn the camera off and insert the SD card. You will now need to try again starting with Step 1.
  8. If you still are not able to view your pictures on the computer, please call Customer Service at 1-800-653-3334.

Viewing Pictures on Your Camera

  1. Turn the camera ON and when it comes up to SETUP DATE/TIME, press the MODE button one time. It will read LCD VIEWER ON and count down from five. Your pictures will then display in the window just above the flash. Use the UP or DOWN arrow buttons to scroll through the images.
  2. If you are not able to view your pictures, make sure you have pictures/videos on your camera. Turn the camera ON and when SETUP DATE/TIME is on the screen, press the MODE button and put the camera into AUTO MODE. You will have a letter “P:” on the screen followed by eight numbers. The first four numbers are how many pictures you have taken and the second four numbers are the approximate capacity of the memory or total number of pictures the memory can hold. If the first four numbers are all zeros, then there are no pictures/videos on your camera.
  3. The camera will not allow you to view pictures properly if you have pictures on the internal memory and a SD card in the camera. Make sure you do not have pictures on the internal memory and a SD card in the camera. Turn the camera OFF and remove the SD card. Turn the camera back ON and when the SETUP DATE/TIME appears on the screen, press the MODE button and put the camera in AUTO MODE. There will be a “P:” followed by eight numbers. The first four numbers are how many pictures are taken and the second four numbers are the approximate capacity of the memory or how many pictures you can take. The first four numbers should be all zero. If they are not all zero, you have pictures on the internal memory and you will need to erase them. To erase images, press the MODE button until the SETUP DATE/TIME is displayed. Press the UP ARROW and the camera will read “ERASE ALL IMAGES” and it will read “NO” below that. Press SELECT and the “NO” will flash. Press the UP or DOWN ARROW to change it to “YES.” When “YES” is blinking on the screen, press SELECT. Your images are now erased from the internal memory. Turn the camera off and insert the SD card. You will now need to try again starting with Step 1.
  4. If you still are not able to view your pictures on the camera, please call Customer Service at 1-800-653-3334.
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