D-40, D-40S, D-40G1, DGW4.0, CDC5.0, CDC5.0V

Will Not Power Up

  1. Replace batteries with good quality standard alkaline batteries such as Duracell or Energizer. Freezing batteries can affect battery performance. 
  2. Remove the SD card and turn the camera ON. Sometimes a problem with the SD card will cause the camera to malfunction. Please see proper use of SD cards for more information.
  3. If this does not resolve your issue, please send the camera in to us for repair. 

Will not come on in AUTO or Will not change modes

  1. Replace batteries with good quality standard alkaline batteries such as Duracell or Energizer.
  2. Turn camera OFF and remove SD card. Move the MODE dial to the SETUP position. Press ON button to turn the camera back ON. Move the dial to AUTO mode. If this resolves your issue and the camera is now working, please see this information on proper use of SD cards.
  3. If this does not resolve your issue, please send the camera in to us for repair. 

Black Pictures

  1. Replace batteries with good quality standard alkaline batteries such as Duracell or Energizer. Freezing batteries can affect battery performance. 
  2. Ensure that the FLASH is set to “AUTO” and not actually turned OFF. To do this turn the MODE dial to the SETUP position. Press the DOWN CHANGE ARROW button four times until the camera displays, “FLASH.” If it reads “OFF,” press the SELECT button and “OFF” will be flashing on the screen. Press the UP or DOWN CHANGE ARROW button to change to “AUTO”. When “AUTO” is flashing on the screen, press SELECT. Your flash is now set to “AUTO.”
  3. If this does not resolve your issue, please send the camera in to us for repair. 

Drains Battery

  1. The battery life on your camera is about 60 days. This is based on 10 pictures a day (half with the flash and half without). This translates to roughly 600 pictures on one set of batteries. If you are taking more images per day, your batteries will not last 60 days.
  2. Cold weather will impact your batteries and can cause them to lose power or freeze.  Please see Freezing temperatures and Batteries for more information.
  3. Always use good quality standard alkaline batteries such as Duracell or Energizer. We do not recommend using rechargeable batteries as they only have 1.2 volts versus 1.5 volts in standard alkaline batteries.
  4. If this does not resolve your issue, please send the camera in to us for repair. 

Goes To Sleep & Won’t Wake Up/Powers Up, Then Shuts Down

  1. Replace batteries with good quality standard alkaline batteries such as Duracell or Energizer. Your camera will not function properly with generic or poor quality batteries. We do not recommend using rechargeable batteries, as they only have 1.2 volts versus 1.5 volts in standard alkaline batteries.  Please also see Freezing Temperatures and Batteries for more information. 
  2. Your camera should stay ON and take pictures 24 hours a day every time a heat source is in front of it until the memory gets full or the batteries die. When you walk up to your camera and it is in AUTO mode, it should take your picture. When your camera takes a picture, the screen will come back up for 15 seconds. If the screen is blank, press the ON button to make the screen come back up. If the camera starts counting down, it was actually OFF.
  3. If you have changed the batteries and determined that your camera is turning itself OFF or going to sleep and not waking up, you need to send it in to us for repair.

Viewing Pictures on a Computer

  1. Your camera uses a 2.1 USB cable. This is a standard size USB cable and can be purchased at Wal-Mart or other electronic stores. It is not included with the purchase of your camera.
  2. Make sure you have pictures/videos on your camera. Turn the camera on in AUTO mode. You will see the letter “P:” followed by eight numbers. The first four numbers are how many pictures your camera has taken. The second four numbers are approximately how many pictures you have left. If there is a SD card in the camera, this number will show what is taken and available on the card. If there is not a SD card in the camera it will reflect the internal memory.
  3. Turn the camera’s MODE dial to the SETUP position. Connect the USB cable to the camera and to the computer. The display will read, “USB ACTIVE.” If your computer pops up a window that asks you about new hardware or what you would like to do, close out of that window by clicking the “X” in the top right hand corner of the window.
  4. Go to the Start Menu on your computer and click on “My Computer” or if you have Vista, it will only say “Computer.” Look for the heading that says, “Devices with Removable Storage.” Under this heading, you should have a Moultrie Cam icon. Double click on this icon and a folder called “DCIM” will appear. Double click on this folder and another folder called “100” will appear. Double click on this folder and your pictures will appear on the screen.
  5. If you do not have a Moultrie Cam icon, restart your computer with the camera powered ON and connected to the computer. Once the computer comes back up, go back to “My Computer” and look for the Moultrie Cam icon, again.
  6. If you still do not have an icon, try switching your USB cord on your computer to a different drive or port. Some computers have high speed and low speed ports. Your camera needs a low speed port.
  7. If you are still not able to view your pictures, please call Customer Service at 1-800-653-3334 or send your camera to us. 

Viewing Pictures/Videos on the TV

  1. Turn the camera OFF and turn the MODE dial to PLAYBACK.
  2. Connect the TV cord to the TV Out on your camera and also the yellow plug on your TV.
  3. Turn the camera ON.
  4. You have to put the television on the channel that corresponds to the plug on the TV. This is going to be an external auxiliary channel, not a numbered channel like 3 or 4. The remote to the television itself, not the satellite or cable remote, should have the appropriate button. Every TV is different, but in most cases, you are looking for a button that will say one of the following: input, aux, video, video1, video2, line, front or game (if you are not sure with channel, refer to TV Manual).
  5. Once the TV is on the correct channel, your pictures will display on the screen. Press the UP/DOWN ARROW buttons to scroll through the images.
  6. To play a video, press the SHUTTER button.
  7. If you are still unable to view pictures, please call Customer Service at 1-800-653-3334.

SD Lock

  1. Make sure that the card is not actually locked. SD cards have a small tab or lock on the side. Some cards will say which position is locked and some will not.
  2. Turn the camera OFF and remove the SD card. Look on the side of the card to see if it is in the locked position. If it does not indicate which position is locked, move the switch to the opposite position. Put the card back in the camera. Turn the camera back ON. If it no longer reads “SD LOCK,” then the card was actually locked. If it still reads “SD LOCK,” it is probably a problem with the card. The card could be corrupt or it could be a formatting problem. Pease see this information on proper use of SD cards. 
  3. If the card is not locked and you have gone through the SD card information, purchase a new SD card. We recommend SanDisk or Lexar.
  4. If the camera still reads “SD LOCK,” blow the SD card slot out on the camera. This should be done with a can of compressed air like you would clean your keyboard with. It can be purchased anywhere that sells computer supplies such as Wal-Mart, Best Buy, or an office supply store.
  5. If the camera is still giving you the “SD LOCK” message, please send it in to us.
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