Black/White Pictures

I have several images that are all white, why?

  1. Make sure camera is facing North/South. If pointed East/West the unit will pick up the rising and setting sun, which can cause white pictures.
  2. White pictures can be caused by the sun and changes in light level around your camera. If the camera is shaded, but the subject is in bright light, it may casue the camera to emit a flash and overexpose the subject. Try moving the camera to another tree or aim it in another direction.
  3. White photos can be caused by flashback - this can happen if something is very close to the front of the camera. Also, if the camera is pointed down, make sure to have your camera pointed straight out about 3 feet off the ground.  

If the problem persists, contact our customer service team for futher trouble shooting help.

Why does my camera capture all black pctures at night?

Blacked out pictures can be caused by low battery life.  For optimal performance, be sure to have charged Duracell or Energizer batteries in the camera.  Pleasee see additional informaiton on FREEZING TEMPERATURES AND BATTERIES to understand how cold temperatures adversely effect battery life.

If the problem persists, contact our customer service team for futher trouble shooting help.

Why does my camera capture black and white pictures during the day?

  1. For all Moultrie Low Glow and NO GLOW cameras, anytime the camera flashes you will get a black and white image. If the camera is in the shade, it is simply not getting enough light to take a color picture. It's most common to experience this effect in the summer months, when the tree canopy is denser and drowns more light. Though the reduced light may cause daytime images to render in black and white, they should still be high quality, crisp and clear.  If you're set on capturing color images, its recommended to reposition the camera to a tree or position where the camera can detect a greater amount of light.
  2. To test the camera, take it into an open, sunny area such as a field, your driveway or a parking lot, where there is no question of shade. In this situation your camera should take a color picture. If it takes a color picture, it is functioning properly. If the problem persists, contact our customer service team for further trouble shooting help.
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