Online Ordering and Checkout Process Frequently Asked Questions

How do I create a user id and password and how many characters does it require?

Answer: Upon checkout you will be prompted to either login or create an account. If you do not have an account, complete the form on the right with your first name, last name, e-mail, User ID and Password (remember to type your password exactly as you type it above). You create your own User ID and Password. We recommend that you keep your User ID and Password between 4-7 letters, and make it something easy to remember (examples TW123, Sam54, Charlie). Customers will NOT receive an e-mail confirmation with their ID and Password so they may want to write it down.

I cannot remember my password, how can I get it?

Answer: Click the “Your Account” link on the top navigation of the site and then click on the “Forgot Password” link below “Sign In.” On the Forgot Password page, enter your user ID and click the “Send Me My Password” button. A new, reset password will be emailed to the e-mail address you entered when creating your account. Your password is reset for security purposes. Once you receive your new, reset password, you can go to the site, click “Your Account,” log in and choose ‘Edit’ above User Info. You can then enter a password of your choice.

Is there a minimum on what I need to order?

Answer: No, there is no minimum order.

I have a coupon code but don't see where to enter it?

Answer: You are most likely at Step 2 of the checkout process and missed Step 1. You need to click on the View Cart button located at the top right hand side of the Moultrie Website. You will be redirected to the View Cart page. At the top of the View Cart page locate the area that states, If You Have a Coupon Code Enter It Here. Enter coupon code to the right inside the blank area. After entering your coupon code push the Apply Coupon Code button. Your page should refresh automatically and include your coupon offer.

How long does it take to ship and deliver my order?

Answer: We do our best to get your order to you in a timely fashion. Internet orders are processed daily and generally take 2-3 days to get processed in our warehouse and out for shipping. Moultrie is located in Alabaster, Alabama so FedEx will deliver your product based on their delivery schedule for your area.

How can I track my order?

Answer: You can check Order Status by clicking “Your Account,” then clicking “Further Details” for the specific Order Number in the “Order History” section of the account (at the bottom of the page). You will see your order’s UPS tracking number highlighted in green at the top of the page. Click on the tracking number to be redirected to the UPS homepage that contains your order’s shipping status. Please note that Moultrie is not responsible or able to control the order once it leaves our doors. Any shipping problems must be handled through UPS directly.

How do I know if my order was processed?

Answer: Click “Your Account.” Click “Further Details” for the specific Order Number in the “Order History” section of the account (at the bottom of the page). An email will be sent when the order changes from “In Progress” to “Shipped” notifying the customer their order has shipped.

Why am I charged state tax

Answer: EBSCO has a NEXUS in all 50 states. We are legally obligated to collect and report sales tax for sales.

Why can't I order an item that says "Temporarily Out of Stock"?

Answer: Items that say “Temporarily Out of Stock,” currently do not have enough inventory to fulfill orders. Customers can check back 24-48 hours to see if inventory has become available. If still out of stock, customers can click the “Dealer Locator” button to find your nearest outdoor store to purchase the product. We suggest calling the store to verify they have it in stock first.

What is a CVV code and where can I find it?

Answer: CVV2 is an important security feature for credit card transactions on the Internet and over the phone. "CVV" stands for "Card Verification Value.” It is the three-digit number printed in the signature space on the back of most VISA, MC and Discover credit cards. The CVV2 number is always the last group of numbers in the signature space on the back of the card. It is not part of your regular credit card number. It is a four-digit number on the front of American Express cards. It is printed (flat), not embossed like the card number.

Can I add to or alter my order once it has been placed?

Answer: No, once your order is submitted to Moultrie you cannot change it online. To change or alter your order, please contact Moultrie customer service. We will gladly attempt to make any changes possible before the order is shipped.

My credit card is coming back with an error, what does this mean?

Answer: It can mean several things. First try to enter your card again and make sure that all information is correct. If after checking the information and re-entering you still get an error, it is best that you contact the issuing institution (bank) directly.

Why will your site not accept my credit card?

Answer: There could be several reasons. First try to enter your card again and make sure that all information is correct. If after checking the information and re-entering you still cannot checkout, it is best that you contact the issuing institution (bank) directly.

Is there a method of placing an order other than the website?

Answer: Orders can be placed by calling Moultrie’s customer service department at (800) 653-3334. Please note that prices on the website are for website orders. If your order is placed over the phone you may receive higher pricing due to additional administrative costs.

I cannot see any images on Moultrie's website. What is wrong?

Answer: is designed for optimal use with Internet Explorer web browser. Try refreshing your browser window by pressing Ctrl – F5 to reload the page from the server. If your browser options have been set to disable images, you will need to change the setting back to view images on the site. Consult your browser Help file. If you are still having problems with images on only, please let us know.

Why doesn't my Local Dealer carry the product I'm searching for?

Answer: Moultrie has approximately 30 different products and it would be impossible for any one dealer to carry all products. Each dealer selects products that they believe are the best products for their area, if your dealer doesn’t have what you want ask them about special ordering that item for you. However, Moultrie’s website is full of products that are no longer available to dealers called Closeouts. Closeout products have deep discounts because we are no longer manufacturing those products.