Warranty Policy

All items purchased through Moultrie Feeders via telephone or website are covered for one-year from the date of purchase.  During the warranty period, Moultrie will repair or replace products that prove to have a manufacturers defect. Repairs or replacements are warranted for the remainder of the original warranty period.  This excludes any sale or refurbished items.

Discounted and Refurbished Item Warranty

All discounted and refurbished items purchased from Moultrie Feeders are covered for 90-days from the date of purchase.  Please register your product below.  If you have not registered your warranty you will be required to provide receipt of purchase.  Please contact a member of our consumer  service team if you have any questions regarding your Moultrie Feeders product warranty at 1-800-653-3334 Monday through Friday 8:00 a.m. to 5:00 p.m. Central Standard Time.

Register Your Warranty

REPAIR OR REPLACEMENT UNDER WARRANTY

  1. Call one of our service technicians and explain the problem you are encountering with your product. The technician will help to determine the next step based on your individual case. (1-800-653-3334 Monday through Friday 8:00 a.m. to 5:00 p.m. Central Standard Time)
  2. If it is determined that your product should be shipped to Moultrie Feeders for further evaluation the consumer will be responsible for the cost of shipping the product.

Please send Repairs or Replacements to:

Moultrie Feeders
Attn: Returns Department
150 Industrial Road
Alabaster, AL 35007

Please be sure to enclose the following information with your return/replacement package:

  • Full Name
  • Non-PO Box Return Address   
  • Telephone Number
  • Email Address
  • Description of the Problem
  • Completed copy of warranty form information or PROOF OF PURCHASE
  • *NOTE: Please remove all accessories (i.e., SD cards, batteries, solar panels, etc.) before shipping.  Any accessories received by Moultrie cannot be returned.
  • *NOTE: It is recommend that you ship your package in a traceable manner. If we do not have a record of receiving your product, you will be asked to provide tracking details. Moultrie will not be responsible for any products that we do not have a record of receiving

POST-WARRANTY EXPIRATION REPAIR

Some repairs can be made outside of warranty for a nominal charge. However, in many cases the cost of repair can exceed the cost of purchasing a replacement camera. You may mail your camera to us and we will diagnose the problem and the cost of repair. If it is not cost effective to repair the camera, we will contact you to offer you a discounted price on the purchase of a replacement camera. We will make three attempts to contact you by phone and email.

Please be sure to enclose the following information with your post-warranty repair package:

  • Full Name
  • Non-PO Box Return Address   
  • Telephone Number
  • Email Address
  • Description of the Problem
  • Completed copy of RETURN FORM
  • Completed copy of PROOF OF PURCHASE
  • *NOTE: Please remove all accessories (i.e., SD cards, batteries, solar panels, etc.) before shipping.  Any accessories received by Moultrie cannot be returned.
  • *NOTE: It is recommend that you ship your package in a traceable manner. If we do not have a record of receiving your product, you will be asked to provide tracking details. Moultrie will not be responsible for any products that we do not have a record of receiving
  • *NOTE: Non-repairable product will not be returned without specific written return shipping instructions enclosed with the post-warranty package 
  • *NOTE: Customer is responsible for all shipping charges to return the non-repaired camera. To send your camera to us, please complete and submit the RETURN FORM

WARRANTY EXCLUSIONS

Warranty Void Conditions – Our warranty does not cover any failures or defects caused by but not limited to one or more of the following: incorrect installations, abuse, alterations or modifications not performed by Moultrie, poor handling, misuse, accidents, improper packaging, abnormal use, shock, power failures/surges, lightning or weather related conditions. Warranty does not apply to any product or part thereof where the original serial number has been altered, modified, defaced or removed. Warranty does not cover damage or loss as a result of transportation of the products.