Game Spy Connect and Game Management System
- Modem Will Not Power Up
- Make sure you have good Duracell or Energizer batteries in the modem. Rechargeable and store brand batteries do not have enough volts to power the system properly. See information for Freezing Temperatures and Batteries.
- Make sure the batteries are installed properly. Negative should be to the springs.
- Try another set of batteries. The system requires a lot of power. If one battery is bad in a set it can cause the system not to power up.
- If this does not help, you can send your system in for warranty repair. We recommend sending both the modem and the camera together.
- Not Uploading Images
- Check the data transfer usage. Log into your Game Management Account, CLICK the CAMERAS tab. Next, CLICK the CAMERA STATUS to view the data transfer chart. If the chart is at 100%, you have reached your maximum for the month and it will not start uploading again until the start of the next billing cycle. This is on the 24th of each month.
- Check the batteries. We recommend changing the camera and modem batteries when the camera battery level reads below 30% on the website. If your battery level is below this, the system may not be able to stay connected long enough to download images. Module batteries may read low on the website when they are actually not. Uploading images requires a great deal of power and can give a false indication of low batteries. The batteries will recover a few minutes after the upload, and typically last as long as the camera batteries.
- If the data transfer is not at 100% and the battery levels are above 30%, check your last activity on the LEFT side of the same page. The system will check in daily at the scheduled time (photo upload time) whether it has images or not. The default check in time is 6:00 AM. However, you can schedule your camera to check in at your preferred time. If the system did not check in at the scheduled time, you need to visit your system and give us a call for trouble shooting. Take a fresh set of AA and D cell batteries with you in case they are dead.
- Check your Daily Upload Max. For example, if you have your Daily Upload Max set to "10 images per day," the system will only upload 10 images per day. The camera will continue to take pictures and check in as scheduled, but images will not upload until the following day.
- Check the camera log. PRESS the MODE button until it reads CELLULAR MODEM then SCROLL UP ONCE and it will read CAMERA LOG. PRESS ENTER. Next, SCROLL DOWN through the entries. If it reads COM ERR or TIMER EXP, please call Moultrie for troubleshooting at 1-800-653-3334.
- Not Getting Enough Pictures
- Check the memory. If the memory is full, the camera will not take any more pictures. Log into your Game Management Account, CLICK on CAMERAS tab. CLICK CAMERA STATUS. Above the Data Transfer Graph it shows the Available Memory (for your camera or SD card, if inserted). If you have less than 1MB, there may not be enough memory to save a picture. Erase your SD card. You can do this from the website. CLICK on CAMERAS tab. Then CLICK on CAMERA SETTINGS. PUT A CHECK in the box next to DELETE ALL PHOTOS. This will erase the images from your camera or SD Card the next time your camera checks in with the server.
- Check the SD card. If it is not compatible with the camera, it can cause the camera to lock up and not work properly. You will need to go to the camera or bring it home with you. Set it up with the modem attached and SD card inserted. Open the top of the camera so that you can see the camera screen. Watch the system take pictures. If you notice the day filter dropping and getting stuck (on the I-65 you may also see an image appear on the screen and freeze) there may be a problem with the SD card. This can sometimes happen after only one image or even after several images have been taken. Remove the SD card and let the camera continue to take pictures. This usually will not happen once the bad SD card is removed. Formatting the SD card will not correct this problem. We recommend purchasing a new SD card for the Moultrie Camera. Test the system with the new SD card and make sure it is not causing the problem before putting it back in the field. We recommend SanDisk or Lexar brand SD cards. It is also a good idea to format your card to your Moultrie Camera. To format a card, just erase the images from the card using the Moultrie Camera instead of another device. Also, make sure your internal memory is erased before using a SD card.
- Battery Drainage
- Make sure you are using quality alkaline batteries such as Energizer or Duracell. Lithium batteries work the best in your modem. Using a good quality battery will yield approximately 400-450 images from one set of batteries. This is based upon once-a-day upload. There are several things that can significantly decrease the life of your batteries such as frequent uploads, multi-shots and deleting images after upload. Rechargeable batteries and store brand batteries do not have enough volts to power the system properly and when tested only last about two days.
- Your module batteries may read low on the website. This is because the reading is taken after the system has uploaded images. While uploading, the batteries drain slightly and then recover several minutes after the system has rested. The module batteries typically last as long as the camera batteries. We recommend changing the batteries in your camera and modem when the camera batteries read below 30%.