Frequently Asked Questions

Online Ordering | Warranty Policies | Digital Game Cameras | Batteries

Moultrie Online Ordering and Checkout Process

• How do I create a user id and password and how many characters does it require?
• I cannot remember my password, how can I get it?
• Is there a minimum on what I need to order?
• I have a coupon code but don't see where to enter it?
• What are the shipping charges?
• How long does it take to ship and deliver my order?
• How can I track my order?
• How do I know if my order was processed?
• Why am I charged state tax?
• Why can't I order an item that say "Temporarily Out of Stock"?
• What is a CVV code and where can I find it?
• Can I add to or alter my order once it has been placed?
• My credit card is coming back with an error, what does this mean?
• Why will your site not accept my credit card?
• Is there a method of placing and order other than the website?
• I cannot see any images on Moultrie's website. What is wrong?
• Why doesn't my Local Dealer carry the product I'm searching for?
• Does Moultrie ship to Canada?

Moultrie Warranty Policies

• If I do have a problem with my product, should I take it back to where I bought it from or send it back to you?
• Does my Moultrie product have a warranty and what does it cover?
• What is not covered under my warranty?
• How do I get my Moultrie product repaired?
• If I need to call your customer service, what are your hours of operation?
• If I have to send my Moultrie product back, what should I include with it?
• How should I send the product back?
• How long does it take to get a product repaired?
• What if a product malfunctions after I have already sent it back once?
• Do I need to fill out and return the warranty card that came with my product?

Moultrie Digital Game Cameras

• Does my camera have a motion sensor?
• Why does the range of my camera change?
• Why does my camera take pictures of landscape with no animals in them?
• How should I mount my camera?
• Will weather affect my camera?
• If I want to use the expanded memory, what brand memory card should I use?
• How long can I expect the battery to last in my camera?
• What delay time should I choose between pictures?
• Can I use the Camera PowerPanel with other brands’ game cameras?
• How can I delete single images from my camera?
• How do I view my pictures?
• Can I use a solar panel on my unit?
• Does the new Camera PowerPanel recharge the D-cell batteries in the camera?
• Can I use my camera to take video clips at night?
• I notice a red glow coming from the lights on my I-series infrared camera, is this normal?
• Why are there more events recorded than pictures taken?
• What is time lapse mode?
• Why does my camera drain batteries so quickly?
• Why are all of my night time pictures black?
• What does default mean?
• What is dual trigger and HE on some of the older units?
• What is IR aim?
• What is the watch battery in my older model camera for?
• What is the Camera PowerPanel?
• Why won't a SD card from my game camera show the pictures on my handheld digital camera?
• What does the remote control on the I and M series cameras do?
• What does the security code feature on the I-60 and M-60 cameras do?
• How do I check the software levels on my camera?

Moultrie Camera PowerPanel

• I just bought a Moultrie PowerPanel; do I still need D-cell batteries in my camera?
• Should I use rechargeable D-cell batteries in my camera when using a PowerPanel?
• If I have a PowerPanel hooked up to my camera, when would the camera use my D-cell batteries and what kind of D-cells should I use in the camera?
• Does the PowerPanel need to be in full sun?
• What does the LCD screen on the PowerPanel do?

Moultrie Feeder Batteries

• What type battery should I use in feeders and cameras?
• How long do I need to charge my batteries?
• Will my solar panel keep my battery charged?
• Will weather affect my battery’s performance?
• Can I use my car battery charger to charge my feeder battery?
• Will my 6-volt feeder run on 12 volts?
• Will the Moultrie Pro Magnum and Feed Caster run on a 6-volt lantern battery?
• If my battery goes dead, should I recharge it immediately?
• What is the overall life of my rechargeable battery?
• How do I test my battery?